No Airtime Loaded

I have purchased R200 Vodacom airtime (2 devices @ R100 each) from the ABSA mobile app. The money was deducted but no airtime was loaded. I have checked, the numbers were corrected. I have reported it and just received a response mail indicating that the issue was logged and that was it. When can I expect feedback? How long do I have to wait before my airtime to be loaded or money to be refunded. This is becoming very frustrating.