No action after complaint

A formal complaint was lodged during February 2015 regarding a credit card dispute that was outstanding as well as a ***** case that had to be investigated by ABSA. I received a call from Irma van Staden promising feedback and action, but to no avail. It has been 4 weeks and still waiting... I don't understand why its taking ABSA so long to resolve this issue. I had to submit all proof and documentation numerous times and they have just been wasting our time by making false commitments.