CS
Cyril S

1 reviews | Active since Mar 2011

08 Jul 2016, 14:09

No Access to my Online Details Fm 27 Jun 16

<p>Sent e-mail 27/6/16 @ 07h51, informing them that I could not get access to my online banking, and records - Denied my access</p> <p>When after the 4th e-mail phoned to find out and was told there was a technical error - Still as of today @ 16h00 on 8 Jul 16 "NO ACCESS AVAILABLE"</p> <p>I was promised to be phoned today with my banking tranactions and amount to pay - NOTHING!</p> <p> </p> <p>After 34 e-mails trying to get some form of support - Nothing</p> <p> </p> <p>BTW - I would like to compliment Andrea From "Talk To Us" who has really gone out of her way to try and get me what I needed, and has definetly got the Extra Mile, but it appears that Andrea was also **** to regarding promises made!!!</p> <p>Andrea has managed to get my statement finally sent to me today Friday @ approx 16h15. The statement has arrived, but there was no apologies or concern whatsoever - This is not my fault - Hell!!!!</p>

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Replies (1)
Absa
Absa's reply21 Jul 2016, 13:00
Official

Thank you for bringing this to our attention.

We are still experiencing problems with our Online Banking Platform.

We will ensure that you are kept informed of further developments. Please accept our apologies for any inconvenience caused.

Regards,

The Virgin Money Team