DP
Darren P

1 reviews | Active since Jul 2011

21 Mar 2015, 15:51

No Access to my money

Since when is it practice for ABSA to suddenly block or FICA a perfect working card ? Not to mention that we now sit without money to but food to eat and apparently there is no one who can help address this issue after hours. This is the worst situation we have ever found ourselves as a direct result of a banks incompetence. One phones the emergency line on ABSA banks website and their call centre staff tell me there is nothing they can do because the department is closed for the weekend. Are you for real ABSA ? How dare you do this to human beings. You are the worst bank in South Africa and had you notified your client that there was a FICA issue with the account, This could have been avoided. Yet we find out not through good business practice but rather by trying to draw cash and getting a slip which will in no way nourish us that just says FICA problem. Nothing else. That's it. FICA problem. That is the measure of the concern you show for your clients. Useless.

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Replies (1)
Absa
Absa's reply23 Mar 2015, 09:34
Official
Hello Joepeach,

Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards

Daphne Le Grange

Group Customer Care

Absa Bank Ltd