No Access to My Funds and No Proper Support From Absa

Absa Holding My Funds for Over 10 Days With No Explanation or Resolution

I am extremely frustrated with the lack of assistance and communication from Absa Bank regarding funds being held on my account for more than 10 days.

My account currently shows a positive current balance, but my available balance is R0.00, meaning I cannot access my own money. Despite multiple attempts to get assistance, no one has provided a clear explanation for the hold or a timeline for resolution.

I contacted Absa ***** Solutions and only received a response after 4 days stating that my case had been forwarded to an investigator and that I should await a phone call. It has now been more than 3 additional days without any follow-up, no resolution, and no access to my funds.

What makes this more frustrating is:

* Absa claims they cannot reach me, yet they are successfully replying to my emails. * The banking app support appears to be only an automated chatbot with no meaningful escalation to a human consultant. * I have been left without access to my funds while receiving little to no communication.

At this point, I simply want:

* A clear explanation for why my funds are being held * Immediate communication from a responsible representative * Resolution and release of my funds if there is no lawful reason for the restriction

Holding a customer’s funds for this long without proper communication or transparency is unacceptable.

I hope this complaint finally receives the attention and urgency it deserves.