No access to my account for over a week

My card was declined so I phoned the call centre to be told that my account was frozen until I re FICA it. I had not received any notice about needing to do this. No sms, email, letter - nothing. I went to ABSA Randburg and saw the customer service people. All sorted. When I tried to draw money still nothing. I went back and the lady said it would take 24 hours. Two days later and still no access. I was then told I need to FICA with the business section as its a business account (how she didn't know this in the first place is worrying). I went to business and they Submitted my paperwork again only so find out that my account was still frozen and the business manager didn't really know what to do. This was on Friday 18th March. She said she'd find out what was happening and get back to me by phone. She didn't. It has now been over a week that I have no access to my business account. How does ABSA expect people to be able to run a business like this? Please can someone explain.