No access to my account and no helpful assistance from Absa

I cannot access the Absa app on my phone, I try to log into my account with my biometrics but I get an error, I log in with my pin it says it's incorrect so I tried to reset my pin with the face scan which also didn't work. So I tried the face scan the next day and could reset my pin - BUT IT STILL SAYS THE PIN IS WRONG!

So naturally I try to log into my account on the internet but that ALSO DOES NOT WORK!

This is unacceptable! I cannot access my finances! So I send an email with my complaint, but now I have not given them enough information - THE DON'T EVEN KNOW THEIR SOFTWARE ISN'T WORKING EVEN IF YOU TELL THEM IT ISN'T!

Then I provide them with my ID as they have requested - BUT IT'S STILL NOT ENOUGH INFORMATION WHY NOT ASK ME FOR ALL THE NECESSARY INFORMATION FROM THE GET GO?

In 2025 we get this service from a bank? In 2025 we can't even log into our absa bank accounts.