No access to funds on account

I have a flexi reserve on my bond of which I keep funds in and have access to it via internet banking and cell phone banking app.When I tried utilising the funds on Sunday due to an emergency, I could not access the funds at all.The funds weren't available.I have called the call centre and they were not available on Sundays.I had access to none of my funds at all and had to wait till the Monday.When I called the branch they said there was a system error and funds would be available at the end of the day.When I checked balances it was still not available.I have called the call centre nr ********** 007 and they informed me that my bond account was not fica'd.I have received no information what so ever to verify my bond account.This is a huge problem as to not informing me as the client and just place a block on my funds.I now have to visit the nearest branch to activate the account again.There were no changes done on the bond account and why should I now fica my account again? I am very frustrated and disappointed in the service I have received over the passed two days.