No ABSA Rewards for "car being in arrear"

Item: Absa
Rating: 1
Author: Sonja L

I am an ABSA Private Bank client and my car was double debited in June 2018 by ABSA even though I was not in arrears. I reversed the payment and paid what is due. I got a refund from ABSA which I transferred back to them.

Since then I been getting "you are in arrear" calls monthly and when they check they can not find anything wrong with my account.

My ABSA Rewards has now been put on hold and I didn't receive my rewards due to my car being in arrear as per ABSA Rewards. I have 3 years to start civil proceedings for ABSA's mistake and I intend using all the calls received monthly as part of the evidence and ongoing harassment and reputational damage.

Helpful (0)

Replies (2)

Absa's replyOfficial

07 Aug 2018, 22:30

Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback once matter has been resolved.

Kind regards
Daphne Le grange
Group Customer Care
Absa Bank Ltd

Absa's reply07 Aug 2018, 22:30

Official

Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback once matter has been resolved.

Kind regards
Daphne Le grange
Group Customer Care
Absa Bank Ltd

Sonja L's updateReviewer Update

16 Aug 2018, 07:26

Hi ABSA Rewards told me on Friday, 3 August 2018 that they are busy calculating the rewards manually and that approval is needed. This has come and gone and no Rewards were paid. Today is 16 August 2018 and still no rewards were paid. Is the non-payment due to ABSA refusing to pay higher amounts due to extensive use of the debit and credit cards???

Sonja L's update16 Aug 2018, 07:26

Reviewer Update