BS
BRONWYN S
1 reviews | Active since Jun 2017
08 Nov 2023, 10:56
NO ABSA REWARDS
I have been a ABSA customer for more than 2 years and never to date have received ABSA Rewards. every month I check my app and I then noticed that there are no transactions been recorded on the rewards. I called in the call center on the 17th October to query and the lady advised me that there is a IT error and transactions will have to be re-run. I called in again twice after 5 days and then again after 10 days and then again today. I have also sent 2 emails with no response. The service level of ABSA is highly irritating and nobody can get back to you with answers. This needs to be fixed immediately as I have certainly been patient enough.
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Absa's replyOfficial
08 Nov 2023, 13:04Dear Bronwyn Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***6. Kind regards,Vanessa CroweGroup Customer Care
Best regards,
Absa's reply08 Nov 2023, 13:04
Official
Dear Bronwyn Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***6. Kind regards,Vanessa CroweGroup Customer Care
Best regards,