No

The experience and service I received yesterday at ABSA BRANCH In Bluedowns Mall/center was totally appalling, after having to take a half day leave from work so that I can sort out an issue that I had. This Branch and it's employees are totally a mickmouse operation with no rules and procedures in place. I have been in a lot of ABSA Branches before but the level of disrespect and disregard and wasting of my time is shocking! Firstly I walk into the branch and had to stand lost and the help counter which was unattended, I stood the close to 30 minutes without knowing where or what to do and eventually a male consultant told me to sit down, with no regards or apology for the inconvenience - I went on to sit and on the que didn't know what was happening and after 1hr38mins queuing and I was next on the line the male consultant that was on the first desks - when he had to call me up next he instead got busy on his cellphone - I had to stand and went to him to ask if I could come, he just continued to be busy on his cellphone - and asked after what was 5 minutes if I was next in line - I said "yes" of which he continued to use his cellphone and I decided to sit down and after 7 minutes of having me there he proceeded to ask what I wanted him to help me with, Again, no apology for making me wait while he uses WhatsApp on his phone for so long whereas I was right there waiting for him to finish after a very strenuous que, and Again he attended a call that came through on WhatsApp and spoke on a call that sounded to be a social call - after he was done with all that he casually told me "the person to authorize your request is not here today, you have to come back tomorrow" this is so sickening and disgusting. A total waste of my time, leave day that I requested to be there, a waste of money for me because why would an entire branch employ people who work in such way, no concern and no empathy for clients, absolutely disgusting, you guys should have not opened that branch in the first place if you don't have the right personnel to employ, I know ABSA employees to be very efficient and very empathetic to their clients, the service I received yesterday was the first and it was disheartening making me considering changing banks!!!!!!