Nkosizana from Absa Vehicle Finance Call Center, Unhelpful.

<p>Phoning to get my Absa Vehicle Finance settlement amount, the vehicle was bought 5 years ago, and in the meantime, I have moved to a new house, which is also financed through ABSA Bank, and changed jobs like many of us people do with careers.</p> <p> </p> <p>Upon receiving the security questions of which were Work number, and Home Address, which have changed obvisouly since the car was bought, I am expected to go into the branch to change my details, because obviously they will not match. These are the exact same details that are on the Home Loan from ABSA? You can not be serious? You already know where I live, you paid for the house? And have all of this information.</p> <p> </p> <p>So OK, plan B.</p> <p>Upon requesting another security question the response from Nkosazana was, this is not possible, so in 2017 it is only possible to ask 2 security questions, Work Number, and Home Address? This is absolute bull ****.</p> <p> </p> <p>While providing this valuable little nugget of information I then get interrupted by overtalking, which is the last straw, after asking to speak to his manager I was put on hold, and then told to phone back later.</p> <p> </p> <p>Well, this is me phoning back later.</p> <p>Please get serious, it is not like ABSA bank can afford not to.</p> <p> </p> <p> </p> <p> </p> <p> </p>