1 reviews | Active since May 2017

09 May 2017, 12:44

Nightmare with Absa Credit Card Delivery

<p>In mid April 2017 I received a call from the agents promising to deliver my credit card that was due to expire at the end of April. They promised that the card would be delivered to the branch (Long-Market Street - Pietermaritzburg) in about 2 - 4 days.</p> <p> </p> <p>This card card has not been delivered to me as yet. I havecontacted the Agency that promised to deliver the card to Absa, they informed me that the card was delivered to the branch. I drove to the branch and I was informed that the card has not yet been delivered. I decided to cool down for two weeks and contacted the branch's platinum division and spoke to the lady by the name of Yasira who promised to investigate and call me back as soon as possible. </p> <p> </p> <p>I haven't received my card as yet, I have reached a state of panic as I don't understand whether this will result in credit card ***** commited on my account or what. The second challenge I have is I can't use my card because the one I have in my possession has expired.</p> <p> </p>

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Replies (1)
Absa
Absa's reply09 May 2017, 13:18
Official


Thank you for bringing this matter to our attention. We will investigate the matter and provide you with feedback once the matter has been resolved

Kind regards

Claudette Lewis

Group Customer Care

Absa Bank Ltd