Nightmare on ELM street

I app**** for a personal loan on 28 September 2021 Received the provisional-approval the same day. 29 September 2021 Mosiah Madia asked for documents via email, which I sent through almost immediately after. He did nothing with them. Friday 01 October 2021 I received an sms saying the loan was approved and to enable pay out, I selected to be connected to an agent immediately. I was on hold for too long(no agent was available, immediately) . I then called back and was asked by the lady if she could call me back once she completed my application ( This after I received the approval sms) . She never called back. 02 October 2021 I call Mosiah, his number is incorrect ( he still hasn't responded to my email or follow up ) sent to action line, no response, sent to premium banking, no help, excuses, no resolution. The lady I spoke to on 02 October 2021 tried to call Mosiah, he was unavailable, according to her and could only assist on Monday 05 October 2021. She then advised she got hold of the team leader and they would arrange for someone to call me that could assist. Needless to say this probably won't happen either. 3 arduous phone calls and 10 emails later, still no response, Rodney Matshehle advised me to call another department, why are they not calling me?! No one is taking accountability and all pointing fingers at another department.

Why did Mosiah not process the documents when I sent it to him, why did your agent say she would call me back and never did? Why did the agent I spoke to today not process the application?

I am now fedup and will be moving all my banking elsewhere