PB
Philip B
1 reviews | Active since Jan 2015
03 Oct 2017, 09:21
Nice Banking App - NOT!!!
After updating to ABSA's new banking app my verification devices was not linked anymore and I was advised to get a security code from a branch.
Spent 45min in a branch and they did not know how to generate the security code which means that I can do no payments or load new beneficiaries etc, because the transactions can not be verified.
Call centre advised that I go back to the branch to get security code, why must I waste my time again? ABSA my time is as valuable as yours so start taking it into account.
Bye bye ABSA, Hello FNB
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Absa's replyOfficial
03 Oct 2017, 16:07Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.
Kind regards
Daphne Le Grange
Group Customer Care
Absa Bank Ltd
Best regards,
Absa's reply03 Oct 2017, 16:07
Official
Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.
Kind regards
Daphne Le Grange
Group Customer Care
Absa Bank Ltd
Best regards,