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Noluthando N

1 reviews | Active since Nov 2010

24 Dec 2018, 15:25

Newtown Junction - Customer Service

Absa Newtown Junction is the worst branch I have ever been to. The customer Services ladies are always tired and annoyed, they have have the worst attitude like they are doing us a favor by being the . The one lady named Thobile was even yawning than she was dragging her feet walking through the branch than disappeared and the was one person left the and that's the attitude one. and this is all just the norm at that branch and its not even that busy but they take five hours to service two clients, while giving you dirty looks. Good job to Tebogo poor guy he is the only person who is actually working at that place.

Seriously you have one person working that place, what a waste.... just shut down the Branch.

0
Replies (3)
Absa
Absa's reply27 Dec 2018, 10:03
Official
Dear Client
 
 Thank you for bringing this matter to our attention and providing me with you ID number. We will investigate the matter and provide feedback once the matter has been resolved.


Regards
 Vanessa Crowe
 Group Customer Care
 Absa Bank Ltd

Best regards,

Absa
Absa's reply27 Dec 2018, 10:42
Official
Good day Miss Ngwenya ,
 
I am Vanessa Crowe and I note that there is a pending action line case logged already. The reference number being ***. I will update you on the matter within two working days. My email address is *** or you can reach me on *** if you need any further details.

Best regards,

Absa
Absa's reply27 Dec 2018, 10:52
Official
Good day Miss Ngwenya,

Please ignore the above . I have logged reference number: ***. This confirms that an incident has been logged. I will update you on the matter within two working days. My email address is *** or you can reach me on *** if you need any further details

Best regards,