New- Very Disappointed Client - Appalling Service overall in customer service
, My name is Elizabeth Moirwagale and i opened an account on the 31st of October 2022, I selected that my card be delivered to the Southgate branch, which i was given a timeframe of 5-7 working days, i was just there today, as no notification SMS has been sent regarding the delivery. The card has still not reached the branch 18\11\2022 How much longer should i be waiting? As a new client I'm very disappointed that a card would take over 2 weeks to be delivered with no communication whatsoever from your side. The reply i received is that that would be investigating with this ref number C-***9, Today 23/11/22 i'm given a new ref number C-***2, turnaround time given is another 72 hours, failing a report from them i should phone them again. Apparently, my card is sitting with DSV couriers somewhere with no instructions. I stan
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Replies (3)
Absa's replyOfficial
23 Nov 2022, 13:00Dear Elizabeth Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number to your complaint is C-***2. Kind regards,Group Customer CareRezona Louw
Absa's reply23 Nov 2022, 13:00
Official
Dear Elizabeth Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number to your complaint is C-***2. Kind regards,Group Customer CareRezona Louw
's updateReviewer Update
29 Nov 2022, 10:16 Dear Ms Moirwagale
We refer to your complaint posted on Hellopeter.
Thank you for bringing this matter to our attention, the reference number for your complaint is C-***2.
The matter was referred to our Sales department for investigation and feedback.
Our office received confirmation that our DSV team has arranged delivery of the card on Monday 28 November 2022, to your nominated address.
We extend our sincere apology for any inconvenience caused.
Based on the above our office considers the matter resolved and will be closing the file.
We trust the above is in order.
I have still not received the card, how on earth do i resolve this? DSV say's they have my card, But no one in that whole department can get hold of the driver. Tomorrow will mark exactly 30 days since i've opened an account with ABSA, but still have not received my card and i'm getting paid into that account, which i will not be able to make purchases until whenever they feel like delivering it.
This has got to be the most appalling customer service i have received, and i deal with customers on a daily basis
We refer to your complaint posted on Hellopeter.
Thank you for bringing this matter to our attention, the reference number for your complaint is C-***2.
The matter was referred to our Sales department for investigation and feedback.
Our office received confirmation that our DSV team has arranged delivery of the card on Monday 28 November 2022, to your nominated address.
We extend our sincere apology for any inconvenience caused.
Based on the above our office considers the matter resolved and will be closing the file.
We trust the above is in order.
I have still not received the card, how on earth do i resolve this? DSV say's they have my card, But no one in that whole department can get hold of the driver. Tomorrow will mark exactly 30 days since i've opened an account with ABSA, but still have not received my card and i'm getting paid into that account, which i will not be able to make purchases until whenever they feel like delivering it.
This has got to be the most appalling customer service i have received, and i deal with customers on a daily basis
's update29 Nov 2022, 10:16
Reviewer Update
Dear Ms Moirwagale
We refer to your complaint posted on Hellopeter.
Thank you for bringing this matter to our attention, the reference number for your complaint is C-***2.
The matter was referred to our Sales department for investigation and feedback.
Our office received confirmation that our DSV team has arranged delivery of the card on Monday 28 November 2022, to your nominated address.
We extend our sincere apology for any inconvenience caused.
Based on the above our office considers the matter resolved and will be closing the file.
We trust the above is in order.
I have still not received the card, how on earth do i resolve this? DSV say's they have my card, But no one in that whole department can get hold of the driver. Tomorrow will mark exactly 30 days since i've opened an account with ABSA, but still have not received my card and i'm getting paid into that account, which i will not be able to make purchases until whenever they feel like delivering it.
This has got to be the most appalling customer service i have received, and i deal with customers on a daily basis
We refer to your complaint posted on Hellopeter.
Thank you for bringing this matter to our attention, the reference number for your complaint is C-***2.
The matter was referred to our Sales department for investigation and feedback.
Our office received confirmation that our DSV team has arranged delivery of the card on Monday 28 November 2022, to your nominated address.
We extend our sincere apology for any inconvenience caused.
Based on the above our office considers the matter resolved and will be closing the file.
We trust the above is in order.
I have still not received the card, how on earth do i resolve this? DSV say's they have my card, But no one in that whole department can get hold of the driver. Tomorrow will mark exactly 30 days since i've opened an account with ABSA, but still have not received my card and i'm getting paid into that account, which i will not be able to make purchases until whenever they feel like delivering it.
This has got to be the most appalling customer service i have received, and i deal with customers on a daily basis
Absa's replyOfficial
29 Nov 2022, 13:17Dear Elizabeth Thank you for your posting.
Please refer to our email sent to your personal email address. Kind regards,Group Customer CareRezona Louw
Please refer to our email sent to your personal email address. Kind regards,Group Customer CareRezona Louw
Absa's reply29 Nov 2022, 13:17
Official
Dear Elizabeth Thank you for your posting.
Please refer to our email sent to your personal email address. Kind regards,Group Customer CareRezona Louw
Please refer to our email sent to your personal email address. Kind regards,Group Customer CareRezona Louw