SK
Sibongakonke K
1 reviews | Active since Apr 2022
23 Mar 2026, 18:06
new unauthorised bank account and card delivery
I closed my ABSA bank account 3 months ago and paid over 30k of their debt. I recieved settlement letter and confirmation that account is closed. today i recieved a call that they will deliver a new bank accoun0t card. The delivery DSV dont know anything, theirs is just to deliver. They *****ulently opened an account on my behalf without consent and later they will be charging me banking fees. The account is closed and must remain closed. i moved to INVESTEC and im happy there.
Who did they discuss with to re open the account and send a bank card?
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Absa's replyOfficial
24 Mar 2026, 11:29Dear Sibongakonke Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***2 Kind regards,Group Customer CareVanessa Crowe
Absa's reply24 Mar 2026, 11:29
Official
Dear Sibongakonke Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***2 Kind regards,Group Customer CareVanessa Crowe