NEW SURECHECK NOT WORKING

Pathetic.... is all I can say. I Ma currently not receiving any Surecheck confirmation USSD's (messages) on my phone from ABSA's 'NEW' Surecheck Security System, so thus, Little to No internet banking for me. When I called in I to enquire as to what the problem might be, I was advised to download the new ABSA Banking App to my Phone to receive the new SureCheck messages, as the old/previous Surecheck System was linked to that. I advised the consultant I did that, but as my phone is rooted, the new app will not work on it for security reasons. I was then advised to contact my service provider to request them to take my phone of the 'rooter' setting.... Obviously they have NO idea what a rooted phone actually is!!! (Way to prep/educate your support staff on a new product which literally affects Millions, ABSA...) After having to explain to the person who was supposed to be helping me, (spot the irony) on what a rooted phone actually is, I was further advised to maybe un-root my phone to make use of the app... which I in turn explained, is not an option for me as I had specifically rooted my phone for specific reasons, on purpose. Cut to the chase, I now have to email ABSA for them to try and find a work around to this problem, and all the while whilst I am stuck incapable of doing any (vital) internet banking in the meantime. So in other words ABSA is holding their clients ransom, FORCING them to download and make use of their latest app if you have a smart phone. otherwise, NO internet banking at this stage for you... Ridiculous, if not simply Unacceptable, to say the least.... To say that the TOTAL lack of staff training, not to mention even the total lack of foresight or planning, that has gone into the implementation of this new 'security' measure for many a rooted smartphone user, would be dismal to say the least, if not Absolutely Pathetic at best I am seriously considering changing banks asap, as this is a beyond a joke. I have SEVERELY been hindered in having all the advantages and conveniences of internet banking (for which I pay a monthly fee) now so suddenly removed and restricted from me. Curios to just how many other ABSA clients are sitting in the exact same boat also being disadvantaged by this idiotic move. In a last ditch resort, I have now taken to Social Media as well to get this circus sorted out as quickly as possible. Someone's head definitely deserves to roll for this suicide move on ABSA's part. Disgruntled, is a mild word. #ABSA