New private banking account opening inefficiencies

<p> From the 1st of June 2016, i have been trying to open an account with ABSA, a month later all i have is an account number and no real way to transact from this account, for a supposedly premium service this is very unacceptable. My name is Robert Phiri and the private banker who was assisting me went by the name of Sheperd Mkhize. I have since requested that the account be closed will trying opening one with another bank, i suspect am not the only one to face this predicament at ABSA. </p>