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Elrina C

1 reviews | Active since Jul 2014

07 Oct 2018, 19:39

New ***** prevention system a nightmare for Absa clients.

Absa instituted a new ***** prevention system without any regard for the discomfort that it would cause to their clients. This system blocks SARS efiling payments like Income Tax, Vat and PAYE as well as other payments that used to made regularly as suspicious payment. It blocks it for one business account, but not the next - so where is the logic?

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Replies (2)
Absa
Absa's reply09 Oct 2018, 12:03
Official

Dear Customer

Thank you for bringing this matter to our attention. Kindly advise if that took place recently and if you were trying to make some payments to SARS. Also provide us with your account number to log a formal complaint. We will investigate the matter and provide feedback once the matter has been resolved.

Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd

EC
Elrina C's update10 Oct 2018, 20:39
Reviewer Update
This new system seems to be in place for the last 2 weeks. I am an auditor and authorise SARS payments for most of my clients. No problem with any other banks, just Absa which flag some (not all) payments that were created via efiling as **********. Absa then expect the client to visit a branch to fix their internet profile because it gets suspended due to these SARS payments. No such a thing as looking at history for these payments. Now all of a sudden my computer has been flagged as ********** although I never reported *****. Promises for the past week that "supervisors" of the ***** department would phone me to fix the problem happens daily but until now no such phone call materializes. I have many unhappy Absa clients because I cannot render services that was agreed upon due to ABSA.