RvdB
Rudolf van den Berg
1 reviews | Active since Dec 2019
17 Dec 2019, 16:28
New faulty debit card
My brand new Absa debit card that I’ve only had for a few months is refusing to let me perform POS transactions using the chip.
When the POS card machine can’t read the chip (on my faulty Absa card) it refuses to let me swipe the card and I end up having to use the tap-and-go functionality like earlier today for a R1k purchase.
This is a problem, because I do not carry cash with me and not all POS-speedpoints have tap-and-go functionality.
The worst is I now have to go into a branch and have a new card issues FOR A FEE like I would if I lost the card.
This is unacceptable and horrible from Absa.
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Absa's replyOfficial
18 Dec 2019, 08:43Dear Rudolf van den Berg Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next hour . Kind regards,Rezona Louw Group Customer Care
Absa's reply18 Dec 2019, 08:43
Official
Dear Rudolf van den Berg Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next hour . Kind regards,Rezona Louw Group Customer Care