New debit card faulty complaint ref no: ***

<p>I had to replace my old debit card about 2 weeks ago since it was expiring. Since then I have had endless problems with the new card getting “blocked” once it was used at a speedpoint.</p> <p> </p> <p>Over the past 2 weeks I had to take time off work 4 times to go get the card unblocked. I tried to use the card at different merchants (Checkers, Crazy store, PEP, Pick n Pay) all with the same results put the pin in and then once authorization needs to go through the card is declined and then blocked. The attempted purchases was all between R100 and R300 only.</p> <p> </p> <p>The first 3 visits to the bank the card was unblocked however twice I could not even draw cash after it was unblocked. I visited 2 different branches to get the card unblocked. The person at the bank told me the card should not be swiped by the merchants but rather inserted into the card machine. Which I duly did on 2 occasions both with the same results, card blocked.</p> <p>5 Dec I again took time off work and I went back to the Montague Gardens branch and insisted on a new card which they gave me. I immediately tried to draw cash at the atm and it worked, and it seemed that finally the card would work. However in the afternoon I went to purchase some goods and I myself inserted the card in the speedpoint with the same results. Pin ok, then card declined. I then went to the atm to draw cash and again the machine said there was something wrong with the card and I had to contact my nearest branch. I am now completely at a loss unable to draw cash or make any purchases. </p> <p> </p> <p>I sent in a complaint (6th of Dec) and urgent request for a new card, to be delivered to me at work. The only response I received was that they are investigating the matter. No response since then. I am still without a card and cannot make any purchases it is now 8 Dec.</p> <p> </p> <p>Shockingly frustrating.</p>