LL
Lyndol L

1 reviews | Active since Mar 2009

15 Feb 2018, 12:48

New Customer left hanging

To whom it may concern. I opened an account online on the 12 February after a disastrous experience with FNB. I was told I would receive a call within 1- 3 days to activate my account. Yesterday I went to the branch to see if they could expedite the process and perhaps provide me with a card. I was told I would have to wait for a phone call. As this matter is urgent, I phoned again this morning and was told to wait. My problem is the following: I need to be able to provide our payroll with an account number by tomorrow so that my next salary can be paid into my account. It seems your bank doesn't have much sense of urgency. If things have already begun this way, i will no doubt cancel this account immediately.

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Replies (1)
Absa
Absa's reply16 Feb 2018, 09:48
Official

Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd

Best regards,