New Credit Card Application

Can someone at your New Business department please get my credit card application sorted as documents were submitted on 01/08/2023 already. Should it take this long to verify documentation? If I had known that it would take this long I would not have app****. The card has been pre-approved however I cannot do anything as I do not have the card. This is unacceptable. We as potential clients are already in a vulnerable and desperate position and then on top of this we have to wait forever until someone decides that we are worth getting this credit. Absa this is not on!!!!