New Client treated like SH???

On the 10th of June I opened a cheque account telephonically with an ABSA consultant. I was advise to email a copy of my ID and payslip to [Email Removed] which I did. Within 5 minutes I received a response:<br> <br> Thank you for your e-mail.<br> <br> Your e-mail has been forwarded through to a consultant who will contact you shortly.<br> <br> On the 12th of June I followed up but was told it will take 3 business days to complete. It is now a week later and nobody has contacted me<br> <br> I phoned again today the 17th of June and was told bu the consultant, Niniwa that I must re-apply..Why must I re-apply, I have e-mailed the documents, ABSA confirmed they received the documents but looks like the consultant that must phone me back and finalize this is too lazy.....<br> Here is the reference number for the application: New Cheque Account *** [EC: f6ad3584]<br> Is this how ABSA treat new clients?