HF
Hein F

1 reviews | Active since Mar 2009

22 Oct 2015, 22:15

New card with same expiry date

ABSA usually send a reminder when your card expires and when your new card is available for collection. Needless to say I went in on Saturday to find out where is my new credit card. After an hour waiting it was established that a new card was never ordered. The branch then ordered a new card and arrange delivery thereof.<br> <br> Well, received my new card today and yes, the expiry date on the new card is exactly the same as my old card 2015/10!! I logged a complaint ***, now wait for another 48 hours.<br> <br> Why is there such *********** people working there? <br> <br> I am not going to pay for poor service rendered<br> <br> ABSA you need to come to the party, Steve bank seems like a better option...

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Replies (1)
Absa
Absa's reply23 Oct 2015, 09:50
Official
Hello frohnah,

Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback accordingly.

We sincerely apologize for any inconvenience caused.

Kind regards

Danzig Boyce
Group Customer Care
Absa Bank Ltd