New Card

I requested a new debit card 17/18 October. I waited over a week and no card. I called the help line and was told a supervisor would call me back. No call back, I ended up having to call again the next day.. I was told my number on my profile is incorrect.. note that I did not capture that number. I was told to update my number. Problem is the app is not allowing me to update my contact number. I gave the consultant the correct number and was told my card will take 3-5 days. ANOTHER WEEK still no card. I called AGAIN and was told again my contact is wrong. I explained again that I am unable to update my details on the app it is giving an error. The consultant said she has sent instructions to the courier with my correct contact number. This was last week and still I have not been contacted by the courier. My card is expired in October. I am so disappointed in the service I have received it should not be this difficult just to get a new card! Can the courier then just take my card to the branch closest to my residence and I will just collect it myself.