New banking experience

Walking in at the Absa Hartbee****rt branch is truly an amazing experience. The new layout of the branch is really great and you can immediately see if the queues are long or not.

So upon entering you are met by the Branch Manager, Cecile du Plessis, who ensure that you have the right documents and / or refer you to the right department with a smile.

You are then hopefully helped by one of her superstars. In sales there is no other than Leon and if you are lucky enough to reach the mark, Cindy, their Platinum banker. They always listen to what you need AND want and the give you the best options with costs and comparisons to other products. They always fight for the best interest on your car and would always recommend doing your deals with them as they really fight hard!

Louise who answers the switchboard is always friendly and ensures that you reach the designated official you are looking for. During time when their lines weren't working at peak I was cut and she called me back, apologised and explained that the lines are not working optimally and transferred me again. This was great! To date I have not once left a message that wasn't returned.

Then there is a new lady (white with long brown hair) that is super friendly. She actively listens and try to understand what you want to do and even walk with you to the helpdesk telephone and show you how to make use of the facility (vs. just showing you were to go). Well done on another amazing employee Absa Hartbee****rt.

The only thing that I can say is that their Wi-Fi is not always working, although it is advertised; but each time I enquired the Branch Manager explained that it was reported.

Absa, if this is the calibre of service you roll out with your new branches then there is an amazing future for you.