New Bank Account

I opened a new cheque account online on Friday 23/10/2015, I completed everything that was required but at the end it required 3 months payslip, id copy and proof of residence then the system told me one the consultant will call me to finalise. In the end I got a call form the consultant Ntombi Buthelezi called who then asked me when will I be able to send the required documents, I asked if it will be possible for me to take them to my nearest branch as I don't have access to a scanner, she simply said no problem you can do that then I will close it off from my side. then on Saturday 25/10/2015 morning I went to Randpark Ridge Mall branch to finalise everything I was helped by Tebogo Molefe who helped dearly with a smile but the problem came when she tried to activate the card as the system gave her a \digital hold". She called the IT department which told her they can only resolve the matter on Monday 26/10/2015. it's Monday today but the matter is still not resolved because I called her to find out if everything is order but to my disappointment she told me she's been trying the whole day but the call centre consultants keep transferring her from one department to another."""