New Application for Credit Card

I app**** online for a Credit Card about 2 months ago. I then went to the branch where I said I would like to pick up the card, only to find that it was not there. The staff member put me on the phone and I spoke to the Credit card division and said that I want the card to be sent to Vangate branch. They apologised and said that it will be there within 5 working days. Again I went into the branch still no card. Today I discover that a R400 was debited from my account for the Credit Card. I am disgusted with the service which Absa has given me. I have sent an email to complain and until now I have not even received an email or phone call to speak about their service. At this moment I feel I will share my story to all colleagues, friends and family just to make them aware to not bank with Absa.