New application approved, yet not fica'd

I'm am so disgusted and appalled at your customer service. I lodged a complaint last week as well regarding being sent from pillar to post about my application. Now the card has been delivered, however, i've not been able to use it ever since. When I called I was told that there's a hold on the card as I've not been fica'd? Can someone explain how the hell one can get a new card (and a new application at that) without being fica'd. Do you not have any pride in your service delivery? I submitted the docs to the email address the consultant gave me, even went into a branch as well to submit the docs. I've also been calling everyday yet I'm still being sent from pillar to post. This is surely one for the newspapers because I've never heard of a new application being approved yet the client was not fica'd.