New Account with ABSA (FICA PROBLEM)

I am a new ABSA client and opened my account online last week so my salary could be paid into my new account! To my surprise when I went to draw cash at the atm it told me my account was not activated... What I don't understand is ABSA has gladly received my money and I can't touch it because there is a lock on my account the branch in Isando is blaming the fica department and the fica department is blaming the branch! I just want to be able to draw MY MONEY! If you call the call center they just make empty promises and transfer your from one department to another! I am highly frustrated I am going to get my money and close this account! I wouldn't advise anyone to apply for a debit card online or to use ABSA!!!