New account hassles

I recently opened a Premium Cheque online with Absa. The experience thus far has been one of frustration. I was told by Lebo to go get my bank at the branch only to find out when I got there that I needed to order the card. After standing half an hour in the queue at the Woodlands Branch. After submitting all my documents online I was told at the branch that my FICA is outstanding and I need to resubmit. I called the online call centre and then they tell me I have to re submit the documents at the branch because there’s a hold on the account. All this hassles just because someone is not doing what they are paid to do. I am definitely rethinking this switch to Absa. If you can’t even manage to open an account without any hassles how is my debit order switching going to go?