New account application to switch to ABSA

<p>I app**** for to switch to ABSA last week Friday I got the account number and was asked to email my documents. I emailed my documents to the email address provided Friday morning at 9:00. I called to followup on my account application and I was told that they tried to contact me and could not get hold of me and I could not confirm any of my details as the details ABSA has on their system is of my old account of 7 years ago. So now in order for me to switch to ABSA I have to be inconvenieced to go to a brach to open an account because all the correct updated details I provided on the online appliction was not captured - All my documents also confirmed my new details. Do you not want new customer to bank with you? And why can ths not be sorted out by a manager to assist me over the phone to sort the problem out so that I can move to ABSA? This is pathetic service!!!!!!!!!!!!</p>