New ABSA Online APP

This new absa online app is a problem it recently asked me to upgrade, from the i never received OPT message, yesterday i waited the entire day at Johannesburg parktown branch just for them to generate a security code which did not come through. it came through after i have left the bank, when i tried it it did not work, Then i phoned ********** 600 they telling me to go to the branch again, where do absa think we get the money we work for it, are they going to pay me for the Minutes/hours that i will be spending in the bank que.