RM
Rory M

1 reviews | Active since Aug 2009

12 Jul 2017, 08:57

New ABSA Banking App a major downgrade

<p>I have done my banking on my ipad vis the ABSA banking App for a number of years and I bragged to anyone who would listen to me about how good the ABSA banking app was. when i logged on 3 days ago i got a message saying the app was no longer available and that i would have to download the new App. as i connect to the US Istore I could only see the ABSA pebble App so I had to change stores to the SA Istore where i found the new Banking App. I was eager to see what the latest version of the app would bring. </p> <p>What a pathetic attempt it is not an Ipad app but rather an Iphone App and I would add a Cr to that App.</p> <p>the functionality is nothing like the old app where banking was made simple. The new app may be simple to use but what a downgrade from the old. </p> <p>I will no longer be using the App and I am considering changing my accounts as a result, I have researched the best banking apps and have my first meeting with another bank scheduled on Monday. I have been with ABSA from the begining when United Bank merged and I have been through many ups and downs with the bank but in this technological day and age this is a real dissapointment. </p>

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Replies (1)
Absa
Absa's reply12 Jul 2017, 12:45
Official

Dear Customer

Thank you for bringing this matter to our attention.

Please provide me with your account or ID number to enable me to log a formal complaint for you, this information can be sent via private message.

Regards

Claudette