RP
Renaldo P
1 reviews | Active since May 2010
23 Apr 2020, 10:26
NEVER TAKE CREDIT FROM ABSA EVER!
Poor and pathetic service once again from ABSA.
I am still receiving monthly credit card statements since all of my accounts have been closed with your bank in January of 2020.
Pathetic to say the least that you would still charge me monthly although instruction was received by your institution to close all of my accounts including my credit card.
I refuse to pay any outstanding amounts and will be referring my complaint to the credit ombudsman as well, as your service is pathetic.
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Absa's replyOfficial
23 Apr 2020, 11:11Dear Renaldo, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for inconvenience caused. I will review the matter, provide you with my specific contact details as well as your unique complaint reference number and an expected timeframe for further feedback within the next hour. Kind regards,
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Absa's reply23 Apr 2020, 11:11
Official
Dear Renaldo, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for inconvenience caused. I will review the matter, provide you with my specific contact details as well as your unique complaint reference number and an expected timeframe for further feedback within the next hour. Kind regards,
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Basani Hlungwane
Group Customer Care
Absa Bank Ltd