NEVER TAKE ABSA SERVICE PLAN

I took out a service plan with Absa(Innovation Group) last year 2017 and it was for only two services . In the telephonic recording the agent , Portia mentioned that the contract is for 30 months.

This year in 2018, i already did my two services so I thought the contract ended, i was surprised to see a debit order go off. I then called in on 28 May 2018 and spoke to Siphiwe Zwane who told me that the contract is 42 months and they collected only 10 months of payment and i have to pay for remaining months. I disputed that and i asked for recording and in the recording the agent did mention 30months which i was disputing.

But the surprising thing is that the contract which i have in Black and White only mentions that my contract is for 24 months. In the recording the agent (Portia)said that whatever we spoke about will be sent to me in black and white and if im not happy after reading i can cancel contract in the cooling off period.

I was misled because agent said 30 months in the telephone conversation and contract said 24months. There is no where in the contract where 30months is written. And again when i called in on 28 May 2018 Siphiwe said it was 42 months so im confused.

So i received two responses in the form of an email after lodging a complaint and one email mentioned 30 months and said they received 10 payments. And the other email mentioned 42months and said that they received 10 months again I'm confused. These emails were received on 3 June 2018.

I rep**** immediately asking Mpho Mohlabi who sent the responses to clarify if it is 30 months or 42 months and also why does the contract which is in black and white says 24 months. After sending the reply on 3 June 2018, i got an automated reply to say someone will get back to me in 48hours.

I never received any response after 48hours. Then on Friday 8 June 2018 at around 10:06 i called Innovation Group and explained that no one got back to me. The consultant(Linda) went to speak to Mpho Mohlabi and i was told that she would call me back between 12:30 and 13:15 and she never called me back.

I am so disappointed with the deception this company is giving to clients with wrong information.

They want me to pay for the remaining months as I have only paid for 10 months but in the telephonic conversation 30 months were mentioned, the written contract says 24 months and as i called in i was told it is 42 months.

I URGE PEOPLE NEVER TAKE A SERVICE PLAN WITH INNOVATION GROUP UNDER ABSA.

I would like this contract to be cancelled immediately as i was deceived and given wrong information.

FIX IMMEDIATELY.