Never stopped a payment instruction

<p>On 29th of July I requested a payment of R1865 to be stopped made to Virgin Active.</p> <p>I spoke to Miles Madula.</p> <p>He asked me to email him and attach the slip which I did.</p> <p>The payment just went off my account this morning.</p> <p>I phoned the department now but nobody knows who he is.</p> <p>Can someone be in contact with me.</p>