Never recommended ABSA Activate

On the 3rd February 2023 my mom captured 4 claims via Absa Online. 2 of the claims was on content due to loadshedding/storm and 2 damages to ceiling in two rooms due to the storm. She received an sms that she will be contact further about these claims. When she checked Absa online she could not see any claims lodged. She then captured the claims on the Absa Activate and the very same problem as that on Absa Online. My mom then called Absa Activate on the 14th February and spoke to a very helpful lady whose name is Cynthia and she advised that she can only see one claim on Absa Activate but captured the other claims and gave my mum the claim numbers and the service providers that will be attending to the issues. On the 15th February a gentleman named FickzaFijo from Maverick Business Solutions had a look at the one ceiling (garage) and his comments was that looking at the ceiling it was leaking from a long time and my mum told him that it had just started to leak on the 11th February and he told her that he has been an assessor for very long and he knows what when a ceiling has been leaking for a very long time and he could already tell her that they claim for the leaking garage will be rejected but he will send the feedback to the Absa Activate, he took pictures of the ceiling from the inside but did not even go into the ceiling to see what was the cause and he sent one of his guys on the rook and took pictures when I was not present as he asked me to connect the hose to check the solar panel, his report on the leaking ceiling in the garage was that it was a maintenance problem. My mum would not allow the garage to leak for a long time because she has lots of important equipment and appliances store in the garage from the DB and electric fence boxes, inverter, electric switches and brand new appliances. His feedback for the for the leak in the one bedroom that the tile was damaged yet he told us that there is ONE tile that was damaged which was due to the installation of the solar panel and yet the solar panel was installed more than 10 years ago and there was never a problem before and that room ceiling only started to leak o the day of the heavy storm. There were light rain prior to the terrible storms and both the garage nor the bedroom ceiling leaked. My mum had the roof painted and broken tiles replaced a year ago and any gaps were sorted out. The heavy rains and storms create chaos and not matter how well maintained the property is there are damages caused by the rain i.e peoples roof tops come off, houses gets flooded – is that due lack of maintenance? My mom put this claim after 5 years and she already knew that this was going to be the outcome because this is the story with Absa activate, they look for the smallest loophole not to repair or sort out the matter. As for Paragon, the lady whose name is Rohanet claimed that they tried to contact my mum many times yet no missed calls or messages on her phone. Because of Paragon not confirming dates and times to check the fridge and TV my mum called Absa Activate and a very FRIENDLY, PLEASANT and COMPETENT lady whose name is Queen could understand my mum’s frustration and she conferenced called Rohanet at Paragon and my mum to confirm the appointments via the conference call (my mum was so impressed with Queen and the service she provided) After the above call Paragon came through to check the fridge and she was told that the pipe has been cut at the back of the fridge, my mum is a single parent and knows nothing about fridges so she could not understand what the guy said that the pipe is cut at the back, yet another claim that they don’t have to pay. All the above was done and reports sent to Absa as my mum got notifications that the service providers had sent these report but my mum did not get a call from Absa Activate until she called on the 24th February and was given the above information where her claim was rejected and that if she wants to dispute it she can do so. The consultant from Absa Activate advised that the TV was damaged by lightening and that my mum will be advised on what the next steps are regarding this TV but until today nobody has contacted her regarding this. This is Absa Activate, if you don’t follow up they will forget your claim and their app’s and online claim does not work! Please don’t take your insurance with Absa Activate as they train their assessors to look at every tiny fault so that they don’t have to pay. My mum is shopping elsewhere for insurance.