BM
Bongane M

1 reviews | Active since Jul 2012

03 Feb 2021, 13:04

Never open ABSA account online.

I have app**** for an ABSA bank account online in 2020 and was sent a message with account number and reference saying a consultant will contact me. Money was deposited into that account number try to activate but nothing. I lodged a complaint with ABSA and the contacted me saying the account is activated and the will send me a welcome letter and a notification once the card has arrived in the nearest branch. Now it's February nothing happened. I don't even know if the money deposited into that account is there it's just a **** by ABSA consultants because I did not receive any notification.

I tried to call their contact centre but no answer to where they transfer me. This is the worst service I have ever seen. You go to Standard bank and open an account it's same day and in 48 hour you have your card

0
Replies (1)
Absa
Absa's reply03 Feb 2021, 13:27
Official
Dear Nipson Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours .  The reference number to your complaint is C-***2 Kind regards,Rezona Louw Group Customer Care