Never notify them of change of product.

We have a Investment Acc Named ADVA account. I phoned in to your investment call centre to inquire why the service Fee is so high, only to be told that the call centre are unable to assist me, because the product does not exist and I will have to go to the branch and query it. What happened to informing the client that the product no longer exist. Banks only care about there interests, saying they care about the client is only sales talk. Your benefit is, the lovely high service Fee that your client is paying un be known to them. Actual proof that the bank only cares about themselves.