Never get a policy with absa.

I'm very disappointed with the service I got with AIP @ absa I wanted to cancel my car insurance, since December last year. I called only to be put on hold until I gave up, send a couple of emails with the email I got only, no one got back to me.I went to Claremont branch they put me through on the phone because they do not do insurance at the branch. I was on hold for 45 minutes, imagine I was in need of assistance in an accident or something. I finally spoke to someone only to be told they cannot find anything with my name am I sure I have a policy with them. I have been paying R677 since 2020,i was transferred to someone who found the policy under my name. They told me to email my new policy agreement to ***,which I did. Debit order went through AGAIN FOR THE THIRD TIME since i canceled it. No one is communicating as to what's happening. Diy they not received my email or my new policy agreement. It's sooo frustrating.