Never expected this ABSA BROOKLYN

I truly disappointed in the way I have been treated as a client who experienced an Atm problem when I did my deposit in my own account.On the 16/03/2019 I did an Atm deposit at Atm no1 at Brooklyn downstairs.The front desk lady told me she is switching off the machine so I can go home everything will be resolved after my deposit transaction was unsuccessful according to the slip yet I made a deposit,when I got to the bank on Monday they now told they are offline but everything will be sorted and they will call me.Until I had to lodge a complain to Valhalla branch on the 22/03/2019 they at least helped me and gave me a reference ********** .My concern is I don't even know what is happening with my deposit or whether I must report a ***** case now I don't trust anyone yet I deposited money with security of that Atm as my witness.Its one week since 16/03/2019...Never expected this from a bank like Absa Brooklyn