ML
Marc L

1 reviews | Active since Dec 2009

20 Feb 2015, 21:30

Never ever insure with ABSA

I lodged claim weeks ago and they dragged their feet. Never got any result, They gave me 4 different claim numbers for the same claim in the process. Its anybody's guess which one is the right one. I escalated it to senior management without a result. I even escalated it to the CEO without a response. Now it goes to the Ombudsman.<br> <br> As ABSA is not bad enough as a bank they should stick to banking and not play with insurance business as they are even worse in that segment.<br> <br> <br> Don't bother to answer most likely with a generic, meaningless and mindless auto responder which is all I got from them. This is just a warning to consumers out there.

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Replies (1)
Absa
Absa's reply23 Feb 2015, 10:27
Official
Hello warrior,

Dear Customer

We thank you for bringing this matter to our attention as we take great pride in the quality of customer service offered to our clients as this is a crucial aspect of our business that we take very seriously.

We have escalated the complaint to the relevant department to investigate and will provide feedback accordingly.

Kind regards

Danzig Boyce
Group Customer Care
Absa Bank Ltd