Never ever have I been with a bank that has such bad technology

I have had my bank account for only a few months. I generally just use it to purchase but only three times have I tried to access my account by electronic banking. Call centre took over 20 minutes (I rang of once I was so fed up of waiting and wished for someone to come massage my neck I got so tense). Eventually connected and eventually lost the person as he couldn't hear me. WHAT A NIGHTMARE...RED BOXES that made no sense to me but I eventually to it clicked on accounts and zippo zippo zippo zippo nothing. GRRRRRRR