NEVER EVER EVER use Absa Travel Insurance!

<p>I took out this policy with Absa Travel Insurance Fri 31 Mar at about 09h30. I emphasized the necessity to receive the policy documents in time for my Visa interview Monday 03 April @ 10h00.</p> <p>After not receiving the required documents via email at 14h00 on Friday, I attempted to call your call centre. The phone remained unanswered after 3 abortive attempts where I sat waiting over 30 minutes each time. At 16h10, out of desperation I called the emergency number, only to be told they cannot assist me.</p> <p>Saturday morning I visited my branch in an attempt to obtain a copy of the policy documents. The branch could not assist me as you do not operate on weekends.</p> <p>Monday morning from 08h00 I called your call centre again. Once again the call remained unanswered. In actual fact, your pre-programmed "you called us outside of office hours" message remained active until after 08h15 on 03 April.</p> <p>I then called my ABSA branch who attempted to assist me. By 08h45 on Monday when I still hadn't managed to reach your call centre, and by which time the emailed policy hadn't reached me, I took out insurance with TIC your competition.</p> <p>My branch manager managed to obtain a copy of the policy for me at the very last minute, but this was too late as I had already AGAIN paid for new travel insurance. Also, Absa's incompetence instilled NO confidence in your ability to deal with any claim had we found ourselves in a situation where the insurance would cover.</p> <p>Finally, more than an hour after my visa interview, a Absa Travel Insurance consultant emailed the policy through to me.</p> <p>Tuesday 04 April @08h53 I sent through the required cancellation of policy email to Absa. There is no surprise that as at this time (12 April 2017 @ 13h06) I have not had as much as a call or email confirming IF Absa Travel Insurance will refund me NOR when the refund will occur.</p> <p> </p>