Never deal with absa

My dad passed on last year October, since the 4th of November 2021 I have been sending emails to *** and ***ca and not a single person called me or even sent a mail, my dad has his last will and testimony with absa, every other day I'm sending mails with all of the documents, but no one gets back to me, they are the worst to deal with, I even phoned multiple times, they told me they have the will and someone phone, but still no one contacts me. Really disappointed, over 3 months and never got my dad's will.