sL
surprise L

1 reviews | Active since Dec 2022

25 Sept 2024, 20:45

Never consider Absa for finance in future not considerate for their customers

AVAF ABSA VEHICLE FINANCE SUCKS My Vehicle is financed by Absa and I lost my job 4 months ago, I contacted them and they SD I do not have insurance that covers job loss. I continued paying, after 2 months they requested me to provide them with proof of my insurance and if notythey will automatically include their own insurance in my account, I did that and they told me they want comprehensive cover my insurance doesn't have one, tried to explain to them that is what I can afford bcs I am unemployed and they told me stories that it is compulsory to have comprehensive. I negotiated with my insurance and upgraded my cover and only to find out that they already added their own insurance which they were insisting that I should take it. I made a payment of R10 000 to be upfront with payments and one of their staff contacted me re-instate debit order in my account I told him that I make cash payment as I am currently unemployed, only to find he re-avtivated the debit order on my uif funds.in order for him to reach his target and i want Absa to listen to that call as they indicate that their calls are recorded, i need my money to feed my children that is my uif money and the debit order of the insurance that they activated without my consent and not even a contract was sent to me. Never get finance with Absa in future.

0
Replies (1)
Absa
Absa's reply26 Sept 2024, 09:11
Official
Dear Surprise Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details and the expected timeframe for further feedback/resolution via email. The reference number for your complaint is C-***5. Regards Pravesh BejayCustomer Value Management